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Exterior shot of Alida Hotel at dusk
Savannah
Williamson Street
Frequently Asked Questions

FAQ

What is The Alida doing to ensure a safe environment for guests?

For questions about COVID-19, please visit our Safety Protocol page.

 

What are check in and check out times at The Alida?

– Check in: 4pm.
– Check out: 11am.

 

Is WiFi available at the hotel?

– Guest rooms: Complimentary wireless in guest rooms.
– Lobby and all public areas: Complimentary wireless.
– Meeting Room: Wireless.

 

How much does parking cost?
The fee for valet parking is $42.

 

Are pets permitted to stay at The Alida?

Yes, The Alida welcomes pets. Learn more >

 

Is smoking permitted on site?

Smoking Policy: The Alida is 100% smoke free.

 

What is the Daily Amenity Fee?
The Alida charges a daily destination amenity fee of USD $25 in addition to the room rate.

 

How large is the property?
5 floors, 173 rooms, includes 21 suites
7 meeting rooms, 4,670 sq. ft. of indoor space and 7,435 of outdoor space.

 

Is there valet parking? If so, how does the valet parking work?
Yes. Valet is $42+tax/nightly. Valet is located at the front door of our hotel.

 

What parking options are available at the hotel?
Valet parking at $42+tax/night, day rate parking at $15+tax. There are several options for public parking surrounding the hotel if that were the desired option as well such as Whitaker Parking Garage.

 

Can I leave my car in the parking garage after checking out? Will there be an additional charge?
Yes at prevailing valet rates, subject to garage availability.

 

Is there an airport nearby?
Yes, Savannah/Hilton Head International Airport is 6 miles away from The Alida Hotel.

 

What will it cost to hire a cab or town car from the airport to the hotel?
$20-$30.

 

Is there a major train/bus station nearby?
Yes, Chatham Area Transit Authority (CAT)/Greyhound Bus Station is .5 miles away from the Hotel within walking distance. Amtrak Station is 4 miles away.

 

What’s the best way to get around the city?
Savannah is a very walkable city in the downtown area. Most people choose to walk or ride bikes. However, if you want to visit Tybee Island, Uber or Lyft is a great option.

 

Is there a housekeeping service?
Yes, but we are not doing turn-down service or stay over service at the moment due to COVID-19.

 

What room options are available at the hotel?
152 Single King or double King Rooms, 12 studio rooms, 8 suites, and 1 Penthouse.

 

What type of in-room technology can I expect?
60″ 4k flat-screen TV, phone, radio, built-in reading lights on the beds, lamps.

 

Can I have ice sent to my room?
Yes. Additionally, each guest floor has a nook where there is individually packaged ice.

 

I love some of the items in my room, can I purchase them and take home with me?
There is a Keep Shop on the 1st floor near the Front Desk where you can buy the signature Alida pattern, as well as other items.

 

Are there smoking rooms? And can I smoke in public spaces?
There are non-smoking rooms, and we do not allow smoking within 25 feet of the hotel as per GA State Law.

 

Do you have room service?
Room Service is currently paused due to COVID-19.

 

Do all of your rooms have private baths?
Yes, all rooms have private bathrooms with showers. Luxury Suites have a separate shower and soaking tubs.

 

Are there minibars in the rooms?
Yes, rooms have mini-bars, however, they are currently emptied due to COVID-19.

 

Which room amenities are available at the hotel?
Wifi, Red Flower custom-scented bath products, mini-fridge, steamer, hairdryer, make-up remover towel.

 

What are the normal check-in and check-out times?
Check-in at 4pm and check-out is at 11am.

 

What happens if I damage the guest room?
You are charged through the credit card on file.

 

Can you check in early?
Early check-ins are accommodated based on availability, but cannot be guaranteed in advance.

 

How late can we check-in?
There are Front Desk attendants 24-7. If you anticipate a late arrival, you can always call ahead to let someone know.

 

What is required to check-in?
A photo ID and a Credit Card for incidentals.

 

Can I store my luggage before or after I check out?
Yes.

 

Will I be charged for an early departure?
Yes, one night room and tax.

 

Can I have my clothes laundered and dry cleaned?
Dry Cleaning is available through the hotel.

 

Do you have a shoe shine service?
No.

 

How do I schedule a wake-up call?
Call the Front Desk.

 

If I am traveling on business, what types of services can you support me with?
Printing available at the front desk, wi-fi throughout the hotel, multiple work stations throughout the lobby.

 

Do you have a gym or fitness center? If so, what type of equipment can I expect?
We have a full fitness center with yoga mats, weight lifting equipment, as well as two Peloton Bikes.

 

Where can I securely store my valuables?
There is a safe in each guest room to store valuables.

 

Can I send a package to the hotel?
Yes, just make sure the Front Desk is aware of a package and you have labeled it correctly with the Hotel’s address as well as your name. Example: The Alida Hotel ICO ‘Your Name’.

 

Can I bring my pet to the hotel?
Yes, we are a pet-friendly hotel. There is a $150 non-refundable pet fee, with a portion of proceeds going to support the local Humane Society.

 

Can a third party pay for my reservation?
Yes.

 

Does the hotel require any kind of deposit prior to checking-in?
Over certain dates, the hotel may require a one night’s room and tax at the time of booking.

 

What is the Nonrefundable reservations policy?
If you book a pre-paid, non-refundable rate then no refunds will be given.

 

Will my credit card be charged when I make my reservation?
If you book a pre-paid reservation, your card will be charged for the full amount at the time of booking.

 

What is your cancellation policy?
48 hours prior to arrival to avoid penalties.

 

What type of credit cards are accepted at the hotel?
Visa, Mastercard, American Express, Discover.

 

Is breakfast included?
No. We do offer complimentary coffee every morning, as well as a full-service restaurant serving breakfast, lunch, and dinner.

 

Do kids stay free?
There is no additional charge for children under the age of 18.

 

Does your hotel offer currency exchange?
No.

 

Are extra beds or rollaway beds available?
Yes, based on availability and first come first serve.

 

What should I do and see during my stay?
Trolley Tour, Ghost Tour, Tybee Island, Visit Savannah Center, Visit Tybee Center, Architecture around the city.

 

Which popular attractions are close to the hotel?
Service Brewing Co, Mata Hari, Books on Bay, Downtown Squares.

 

What are some of the property amenities at the hotel?

  • Drip coffee, tea, granola bars, and whole fruit available in Rhett 7:00am-10:30am, daily.
  • Chef’s cookies available in the Living Room 2:00pm-4:00pm, daily.
  • Glass of red, white, or sparkling wine in the Living room 3:00pm-5:00pm, daily.
  • Still and sparkling filtered water available in the Nook on guest floors. Reusable, recyclable bottles are available from the front desk.
  • To explore the city, grab one of our Republic Bicycles from The Gear Garage.
  • Ease the mind by checking out a Crosley record player from the front desk.
  • Discounted culture pass to Alida Harper Fowlkes home and/or Trolley Tour tickets.
  • High speed WIFI.
  • 24-hour fitness center access.
  • Access to The Alida Pool during pool hours.

 

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on-site?
Yes, Rhett serves breakfast, lunch, and dinner. The Lost Square rooftop bar and Traderoom bar are also available for guests.

 

What are some popular restaurants close to the hotel?
Vic’s on the River, The Gray, Girabaldi’s, Huey’s on the River.

 

What are some popular venues close to the hotel?
City Market, River Street.

 

Which languages are spoken by the staff at the hotel?
English, Spanish, French.

 

Does the hotel have a concierge?
Yes.

 

How do we contact the hotel for reservations?
912-715-7000 (Hotel Main Line).

 

How do we contact the hotel for group sales?
912-544-4592 (Sales Coordinator Direct Line).