Rest Assured. As always the health and well-being of our guests and team members are our top priority. We look to the local and federal government for guidance and safety protocol measures on an on-going basis. Although we have always prided ourselves with our elevated cleanliness levels, we have taken many increased cleanliness precautions prior to your stay.
We have completed a full cleaning and sanitization of the surfaces in our public space areas, restaurants, bars, meeting spaces, restrooms, guest corridors, guest rooms and “back of house” team member service areas. This includes, but is not limited to walls, fixtures, furniture, doors, door handles, guest room telephones and television remote controls. We have also made some edits to our guest rooms for example removing all paper supplies and glassware.
During this unprecedented time we have rolled out the following additional measures:
Team members are required to sanitize their hands between guest interactions.
Team members must wash their hands frequently.
Pens used for signing and credit card machines are disinfected after every use.
Team members showing signs of any illness are required to stay home and contact their doctor immediately. They are not allowed to return to work until they are cleared by a medical professional. We are checking the temperature of all employees upon arrival to work.
Team members are required to wear a mask in guest facing areas.
All guests are required to wear a cloth face cover when not in guestrooms, dining, drinking or exercising.
Six-foot social distancing rules in common areas.
Guests are asked to keep elevator usage to one family at a time.
Housekeeping service is provided each 3rd night of each guest stay. Additional toiletry items can be requested by contacting the front office team.
Sanitation stations, that include tissues and hand sanitizer, have been added in high touch public areas such as elevators and The Nook on guest floors.
The Alida encourages collaborating safely at meetings and events. Read more.
For more information on how to protect yourself and others from Coronavirus (COVID-19), please visit the CDC website.